PRIVACY POLICY

Last updated: [25/11/26]

House of Leonard (“we”, “our”, “us”) is committed to protecting your personal information and respecting your privacy.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, make a purchase, or interact with us in any way.

By using our website, you agree to the terms of this Privacy Policy.

1. Information we collect

Personal Information

We may collect the following information when you place an order, fill out a form, or contact us:

Name
Email address
Phone number
Delivery address
Billing address
Payment information (processed securely by Wix Payments/Stripe/PayPal/Apple Pay — we do not see or store your card details)

Automatically Collected Information

When you visit our website, Wix may automatically collect:

IP address
Device information
Browser type
Pages viewed
Time spent on the site
Cookies and tracking data

Optional Information

If you choose to:

Subscribe to marketing emails
Enter a competition or giveaway

We will collect the information you provide.

2. How We Use Your Information

We use your information to:

Process and fulfil your orders
Deliver your products
Contact you regarding your order
Respond to messages or enquiries
Improve our website and services
Send marketing emails (only if you opt-in)
Prevent fraud or misuse

3. Legal Basis for Processing (UK GDPR)

We process your information under the following lawful bases:

Contract – to fulfil your order
Consent – for marketing communications
Legitimate Interests – improving our services, analytics
Legal Obligation – record keeping and tax purposes

4. How Your Information Is Stored

Your data is stored securely through the Wix platform, which uses industry-standard encryption and security measures.

We do not store or have access to your full payment card details.

5. Sharing Your Information

We only share your information with trusted third parties when necessary to operate our business:

Wix – website hosting and data storage
Payment processors – Wix Payments, Stripe, PayPal, Apple Pay
Marketing platforms – e.g., Flodesk (only if you subscribe)

We do not sell your data to any third parties.

6. Cookies

Our website uses cookies through Wix to:

Function properly
Remember your preferences
Analyse site traffic
Improve user experience

You can adjust cookie settings in your browser at any time.

7. Marketing Communications

You will only receive marketing emails if you subscribe or explicitly opt in.

You can unsubscribe at any time by:

Clicking “unsubscribe” in any email
Contacting us directly

8. Data Retention

We keep your information only as long as necessary to:

Provide our services
Meet legal and tax obligations
Resolve disputes

9. Your Rights (UK GDPR)

You have the right to:

Access your data
Correct inaccurate data
Request deletion
Restrict processing
Object to processing
Withdraw consent (for marketing only)

To make a request, contact us at: orders@houseofleonard.co.uk

10. Children’s Privacy

Our website is not intended for children under 16.
We do not knowingly collect children’s data.

11. Changes to This Policy

We may update this Privacy Policy at any time.

Changes will be posted on this page with a new “Last updated” date.

12. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact:

House of Leonard - Luxury Florist
Email: orders@houseofleonard.co.uk
Website: www.houseofleonard.co.uk