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TERMS & CONDITIONS

Last updated: [25/11/26]
House of Leonard – Luxury Florist​

1. About Us

House of Leonard (“we”, “us”, “our”) is a UK-based online florist providing luxury floral designs and local delivery services across Hertfordshire.

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Business Name: House of Leonard - Luxury Florist
Business Structure: Sole Trader
Registered Business Address: [Virtual Office Address]
Email: orders@houseofleonard.co.uk

Phone: +44(0)7359781743

2. Use of Our Website

By accessing or using our website, you agree to comply with these Terms & Conditions. If you do not agree, please refrain from using our website and services.

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You agree not to:

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  • Use the website for unlawful purposes

  • Attempt to interfere with website functionality

  • Copy, redistribute, or commercially exploit any content without written permission

3. Products & Descriptions

We take great care to ensure all product descriptions, images, and pricing are accurate.


Due to the natural nature of flowers:

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  • Colours, sizes, and flower varieties may vary slightly

  • Some substitutions may be made if a flower is unavailable, ensuring the bouquet maintains equal or greater value and aesthetic

4. Ordering Process

When you place an order, you will receive an email acknowledging receipt.


Your order is only confirmed once you receive a confirmation email.

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We reserve the right to decline or cancel an order if:

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  • The product is unavailable

  • Payment is unsuccessful

  • The delivery area is outside our service radius

  • The information provided is incomplete or incorrect

5. Pricing & Payments

All prices are displayed in GBP (£).


Prices may change without notice but will not affect confirmed orders.

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Accepted payment methods include:

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  • Credit/debit card

  • PayPal

  • Stripe

  • Wix Payments

  • Apple Pay

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Full payment is required at checkout. No order is created until payment is received.

6. Delivery Terms

We currently deliver within Hertfordshire and selected surrounding areas.

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Delivery Conditions

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  • Deliveries are made during your chosen time slot where possible

  • If the recipient is not available, flowers may be left in a safe place or with a neighbour unless you instruct otherwise

  • We cannot accept liability for deliveries rejected by reception desks, concierge teams, or alternative recipients

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Incorrect Delivery Information

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We are not responsible for failed or delayed deliveries due to incorrect or incomplete delivery details.

7. Returns, Refunds & Order Issues

Due to the perishable nature of flowers, returns are generally not accepted.


However, your satisfaction is important to us.

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Please notify us within 24 hours of delivery if:

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  • Your flowers arrive damaged

  • Part of your order is missing

  • You believe the flowers are poor quality

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You may be asked to provide photographs for assessment.

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Refunds or replacements are offered at our discretion in accordance with UK consumer law.

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Please read our Returns & Refunds Policy for further information.

8. Order Cancellations

Orders can be cancelled up to 48 hours before the scheduled delivery date.

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Orders cannot be cancelled once flowers have been prepared, purchased, or dispatched.

9. Gift Messages

Please ensure any personalised message contains appropriate and lawful wording.


We reserve the right to refuse messages containing offensive or inappropriate content.

10. Promotions & Discounts

Promotional codes must be applied at checkout and cannot be added retrospectively.


Promotions may be withdrawn at any time.

11. Intellectual Property

All website content—including photographs, designs, branding, and text—is owned by House of Leonard.


Unauthorised reproduction is prohibited.

12. Liability

To the fullest extent permitted by law:

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  • We are not liable for indirect or consequential losses

  • We do not guarantee that the website will be error-free or uninterrupted

  • We are not liable for allergies, sensitivities, or harm caused by plant materials once delivered

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This does not limit your consumer rights.

13. Privacy & Data Protection

Your personal information is handled in accordance with our Privacy Policy and UK GDPR.

14. Governing Law

These Terms & Conditions are governed by the laws of England & Wales.


Any disputes will be handled by the courts of England & Wales.

15. Contact Us

If you have questions about these Terms & Conditions, please contact: orders@houseofleonard.co.uk

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